Frequently Asked Questions
Everything you need to know about your Color Club experience.
Are Color Club products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan-friendly. We do not test our products or ingredients on animals, nor do we use animal-derived ingredients.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically arriving within 10-21 business days.
What is your return policy for opened products?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer professional discounts for nail technicians?
Yes, we offer a professional program for licensed nail technicians and salon owners. You can apply through our 'Pro Portal' link at the bottom of the page to access wholesale pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.